We are looking for a Senior Data Services Consultant with strong expertise in Data Integration, Workflow Automation, Data Quality, and BI & Analytics to lead enterprise data initiatives across Antsomi’s Customer Data Platform (CDP) and related solutions.
You will work with complex customer data ecosystems spanning systems such as CRM, POS, Ecommerce, Loyalty, ERP, Billing, Data Warehouses, and third-party SaaS platforms.
This is a senior hands-on and customer-facing role combining data integration, automation, analytics, troubleshooting, and consulting. You will lead complex data engagements, advise enterprise clients, and help develop scalable Data Services capabilities across the organization.
1. Data Integration & Workflow Automation
- Lead the design and implementation of enterprise data integrations between Antsomi and customer systems.
- Design and build automated workflows using n8n, Apache Airflow, or similar workflow orchestration platforms.
- Design and operate reliable ETL/ELT workflows and production data pipelines.
- Integrate data through REST APIs, Webhooks, databases, SFTP, batch files, cloud storage, and other integration methods.
- Define appropriate integration patterns including API-based, scheduled, batch, file-based, and event-driven integrations.
- Design workflow scheduling, dependencies, retries, timeout handling, logging, alerting, and recovery mechanisms.
- Define data extraction, transformation, mapping, and loading logic across multiple enterprise systems.
- Work with enterprise data domains such as Customer, Transaction, Product, Subscription, Loyalty, Campaign, and Behavioral/Event data.
- Lead data migration and historical data ingestion when required.
- Review existing integrations and recommend improvements for reliability, scalability, maintainability, and operational efficiency.
- Own complex integration delivery from Design → Build → Test → Go-live → Monitor → Optimize.
2. Data Mapping, Quality & Governance
- Analyze complex source system data models and define source-to-target mappings, data dictionaries, transformation rules, and integration specifications.
- Define and implement data validation and reconciliation frameworks.
- Establish data quality rules covering completeness, accuracy, consistency, duplication, validity, and freshness.
- Design reusable and automated data quality checks.
- Lead reconciliation between customer source systems, Antsomi platforms, and downstream reporting.
- Investigate complex data discrepancies across multiple systems and integration layers.
- Support customer identity and Customer 360 data validation across multiple sources.
- Identify systemic data quality issues and recommend corrective and preventive actions.
- Define standards for data mappings, KPI definitions, validation rules, and data documentation.
- Contribute to Data Health and Integration Health assessment frameworks for enterprise customers.
3. BI & Analytics
- Lead discussions with customers and Business Solution Consultants to understand business objectives, KPIs, reporting requirements, and analytical questions.
- Translate business requirements into clear metrics, dimensions, calculation logic, analytical datasets, and dashboard requirements.
- Design and build dashboards and reports using appropriate BI and visualization tools.
- Write advanced SQL for data preparation, aggregation, analysis, validation, and troubleshooting.
- Design analytical datasets and reporting structures that support scalable reporting.
- Define and validate KPI calculation logic across source systems, CDP, and reporting outputs.
- Perform analysis across areas such as:
- Customer & Customer 360
- Revenue & Transactions
- Products & Categories
- Customer Segmentation
- Campaign & Journey Performance
- Loyalty & Rewards
- Subscription
- Customer Behavior & Engagement
- Investigate and resolve discrepancies between dashboards, CDP data, analytical datasets, and customer source systems.
- Identify meaningful trends, anomalies, patterns, and business insights from customer data.
- Translate analytical findings into clear recommendations for business stakeholders.
- Review dashboards and analytical outputs produced by junior team members.
4. Monitoring, Troubleshooting & Reliability
- Own the operational health of assigned enterprise data integrations and pipelines.
- Monitor workflow execution, data freshness, pipeline reliability, and integration status.
- Lead troubleshooting and root-cause analysis for complex production data issues.
- Investigate failures using logs, workflow execution history, API responses, SQL queries, databases, and source data.
- Design appropriate retry, alerting, exception handling, and recovery mechanisms.
- Identify recurring operational problems and implement automated or preventive solutions.
- Improve observability across data pipelines and integration workflows.
- Coordinate incident resolution across customers, Product, Technology, and Service teams.
- Conduct post-incident analysis and recommend improvements to prevent recurrence.
5. Customer Data Consulting
- Lead customer workshops related to data requirements, data mapping, integration, reporting, analytics, and data quality.
- Understand customer system landscapes and business processes to recommend practical data solutions.
- Challenge unclear or inefficient data requirements and propose better approaches.
- Translate business requirements into data and integration requirements.
- Advise customers on data structures, integration approaches, KPI definitions, data quality, and reporting practices.
- Explain complex data issues and recommendations clearly to both technical and business stakeholders.
- Collaborate with Business Solution Consultants to ensure data solutions support the intended business use cases.
- Collaborate with Technical Solution Consultants on broader system architecture, APIs, identity, and integration design when required.
- Act as a senior Data Services advisor for complex enterprise customer engagements.
6. Team & Capability Development
- Mentor Data Services Specialists.
- Review integration designs, workflows, SQL, data mappings, dashboards, KPI definitions, and other key deliverables.
- Establish reusable workflow templates, integration patterns, SQL libraries, data quality frameworks, dashboard templates, and technical standards.
- Improve delivery standards for testing, monitoring, documentation, and production readiness.
- Identify opportunities to automate repetitive implementation, validation, reporting, and operational activities.
- Contribute to Data Services playbooks, best practices, and internal knowledge sharing.
- Help improve the overall technical and analytical capability of the Data Services team.