Senior Business Analyst

• Work directly with senior stakeholders to identify and clarify complex business requirements. 
• Gather, analyze, and evaluate business needs, then propose feasible technology solutions to optimize the current system. 
• Develop and manage detailed business documentation, ensuring accuracy and completeness of project-related information. 
• Provide process improvement recommendations and leverage advanced data analytics to measure business performance. 
• Support, mentor, and guide the BA team while collaborating with relevant departments throughout the project lifecycle. 
• Participate in strategic decision-making, contributing to product development direction and enhancing customer experience.

Education: 

• Bachelor’s degree in Economics, Information Technology, Business Administration, or a related field. 

Experience: 

• Minimum of 5 years of experience in business analysis, preferably in hospitality, F&B, or large-scale management software projects. 

Technical Skills: 

• Strong expertise in business requirement analysis, system evaluation, and optimization. 
• Experience in project management and strategic business planning. 
• Proficiency in data analysis and reporting tools such as Advanced Excel, Power BI, Tableau, etc. 
• Ability to work independently, handle pressure, and manage time effectively. 
• Excellent communication, negotiation, and presentation skills. 

Preferred Qualifications: 

• Certified in CBAP, PMI-PBA, or other relevant Business Analysis certifications. 
• Experience in digital transformation projects or large-scale enterprise solutions.