CÔNG TY CP THẺ DU LỊCH CRYSTAL BAY
Reservation Agent (based in Nha Trang)
Thành phố Nha Trang, Khánh Hòa
Nha Trang, Thành phố Nha Trang, Tỉnh Khánh Hòa
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Posted 13 hours ago and Job expires in 1 week from now
Responsibilities
- Update the stop sales at hotels into SAMO accurately.
- Handling the complaints at the minor level from staying guests occurring upon staying. The serious complaints will be handled by Reservation Manager.
- Answer the concerns/ question from representative sales offices in Kazakhstan/ Uzbekistan… about hotels facilities/services (e.g., hours of operation, room availability, entertainment, restaurants…)
- Corporate with accountant team in clarifying room charge to make accurate payment to the hotels.
- Track and monitor the booking confirmation by hotels to the bookings under “no-answer”/ “not confirm” status in Samo, ensuring the rate is confirmed accurately, to bring the profit to company.
- Ensure all bookings and requests of customers are responded properly within 24hours.
- Interact with hotels in order to securing staying guests are provided the appropriate services, and the best experience as well.
- Handling the no-show bookings at hotels.
- Offering the according alternatives of other categories/ hotels to suit guests need in term that their initiated bookings rejected.
- Follow “upselling” techniques and sales strategies in order to maximize company revenue.
- Make sure all services of booking in Samo are accordingly input (e.g. transfers, visa, flight details…)
- Put effort to negotiate with the hotels to reduce/waive the penalty charge in term that booking must be changed/ cancelled in violation of the term and condition of the contracts with the hotels.
- Perform other tasks and requirements as assigned by Reservation Manager
- Promote goodwill by being courteous, friendly and helpful to colleagues
- Strongly support colleagues and sales team to deliver the best quality of services to customers/ partners.
- Be active in Company’ activities to build the solidary of company.
Requirements
- Working at tourism company/ travel agency is your advantage.
- Good communication skills
- Good English and Russian is an advantage.
- Teamwork
Benefits
- Interesting income
- Dynamic and friendly working environment
- 1,5 day off per week.
- Work at centre of city
- Meal allowance
- Other benefits: bonus of Public holidays, 13th salary bonus
- Engagement activities
About CÔNG TY CP THẺ DU LỊCH CRYSTAL BAY
https://topdev.vn/companies/cong-ty-cp-the-du-lich-crystal-bay-959334 job opening
Industry
Du lịch/ Nghỉ dưỡng
Company size
100-499 Employees
Nationality
Vietnam
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