SALARY

Up to 28.000.000 VND

- Level: Junior to Mid-Senior (level at VUS: S.E or E)
- As a Product Owner/Product Operations Executive, you will be responsible for the stable and efficient operation of our digital learning platforms including OVI Kids, OVI Teens, and OVI IELTS after launch. This role emphasizes operational excellence, project execution, and continuous product improvement based on data and user insights.
- You are not expected to only define features but to drive execution, optimize product performance, and coordinate across multiple teams to ensure learning experiences are seamless, effective, and scalable.

RESPONSIBILITIES

Product Operations & Optimization (50%)

Lead day-to-day platform operations post-launch, including user experience, operation ticket support, issue resolution, and weekly/monthly product health reviews

Monitor platform performance (login rate, engagement, bugs, customer satisfaction) and proactively propose actionable optimizations

Closely coordinate with QC, Engineers, Academic, and Marketing teams to collect feedback, prioritize improvements, and support user experience initiatives.

Project & Sprintly features management (30%)

Develop and maintain doable product/project backlogs, task tracking, and risk management plans for key feature releases, bug fixes, and operational tasks on a sprintly basis.

Coordinate and follow up with cross-functional stakeholders: Product designers, Engineers & QC to ensure timely product deliverables

Maintain clear documentation for product decisions: user stories, PRDs, release notes, change logs.

User & Product data-driven management (20%)

Closely monitor key metrics (user engagement, learning progress, NPS, etc.) to evaluate product usage and identify gaps

Support the team in designing and executing user research to validate hypotheses

Present actionable insights regularly to the Product team to inform actionable, impactful and realistic product roadmap

REQUIREMENTS

At least 3 to 5 years of experience in product operations, project management, or product management in digital (web/app) products on the client side (in-house product)

Proven experience managing post-launch product operations or internal tools/platforms

Familiarity with Agile/Scrum practices, issue tracking (Jira), knowledge base (Notion, Confluence), documentation, and task prioritization

Strong coordination and execution mindset: can-do attitude and eager to learn new things

Data-driven & critical thinking: comfortable using data dashboards (Google Sheets/Excel, Google Looker Studio, PowerBI) to identify trends and present key findings

Systematic, solution-oriented, and able to manage change and complexity effectively.

[Preferred] Hands-on experience in Edtech, e-learning platforms, or language centers is a strong plus

[Preferred] Exposure to LMS/LCMS or platforms with learning pathways, assessments, and content/media metadata integration.

[Preferred] Understanding of UX principles and ability to collaborate with UI/UX designers on wireframes and user flows

[Preferred] Familiarity with user research, product development & optimization cycles, and gamification features is an advantage

[Preferred] Strong communication skills for working with internal stakeholders and external partners.

[Ideal Personality] Proactive, organized, and highly collaborative.

[Ideal Personality] Open to challenges and comfortable with uncertainty in fast-moving environments.

[Ideal Personality] A lifelong learner who enjoys optimizing systems and driving operational clarity.

RECRUITMENT PROGRESS

ROUND 1: Interview with PM

ROUND 2: Interview with Product Team Leader

- Level: Junior to Mid-Senior (level at VUS: S.E or E)
- As a Product Owner/Product Operations Executive, you will be responsible for the stable and efficient operation of our digital learning platforms including OVI Kids, OVI Teens, and OVI IELTS after launch. This role emphasizes operational excellence, project execution, and continuous product improvement based on data and user insights.
- You are not expected to only define features but to drive execution, optimize product performance, and coordinate across multiple teams to ensure learning experiences are seamless, effective, and scalable.

BENEFIT

100% salary during probation period

Lunch allowance

Year-end bonus: according to personal performance and company performance

Social insurance, PIT: VUS will cover - 100% NET salary

English class scholarship at VUS 100%

People engagement/ team building activities

Annual leave: 12 days, plus 1 day with 3 years seniority

Annual health check