Job Description
About Company
We are looking for a Product Operations Analyst to join our growing team based in our Vietnam office, in Ho Chi Minh City. This is an exciting opportunity for a junior Product specialists, looking to expand their careers.
If you’re passionate about being part of the movement to revolutionize who has access to financial products and services and you’re looking for a company that gives its employees a huge amount of trust and autonomy, who focus on results and deliverables then come join us!
Your role & responsibilities
Work closely with Product, Quant, and Development teams to build operational processes (e.g., monitoring, escalation alerts, etc.) from the ground up
Product Monitoring:
- Utilize appropriate tools / alerts to monitor the health of our internal systems
- Identify gaps in existing monitoring processes / recommend new tools to build
- Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached
- Escalate any issues promptly to the relevant team to investigate product Launches
- Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts
- Guarantee operational excellence in every product launch
Customer Support:
- Follow up promptly with customer requests raised and coordinate with all relevant teams to provide respose
- Provide customer feedback to the Product Managers on their experience
- Provide adequate level of explanations and documentation to the customer
Onboarding:
- Drive the onboarding process end to end and ensure each new user are onboarded within set time frames.
- Ensure onboarding for every new users is smooth and find ways to improve it.
Your skills & qualifications
- A good understanding & genuine interest in the DeFi space
- Minimum 1-2 years experience in a tech company in a similar roleA creative problem solver, with a can do attitude
- Highly motivated and proactive; excited to work in a fast paced, autonomous environment
- Computer science is an requirement.
Benefits for you
- Excellent and competitive salary package
- Opportunities to gain hands-on experience in cutting-edge technologies.
- M1 Macbook provided & widescreen
- 12 annual leave days, social insurance according to Vietnamese laws
- Annual performance review
- 13-month salary
- Unlimited potential for career growth because we are fast-growing
- Insurance: Social Insurance, PVI – Health Insurance
- Opportunity to work onsite at the Singapore office along with a chance to meet project clients for business discussion.
- Working hours: 9 AM - 6 PM, Mon - Fri