Be responsible for pre-sales support for business customers in China market.
Answer customer calls, respond to customer inquiries, identify their purchasing needs, assist them in online purchases, and contribute to the company's sales performance.
Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchase.
Provide a high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
Work closely with team members to solve problems together; maintain high efficiency under pressure.
Have an understanding and familiarity with Chinese culture; those with relevant life or work experience in China are preferred.
2
Your skills & qualifications
Fluent in Chinese speaking, listening, reading and writing.
Good English reading and writing skills, and proficient in using office software.
Candidates with relevant experience in customer service or sales are preferred.
Strong learning ability and excellent communication skills.
Able to handle work pressure and complete tasks efficiently.
3
Benefits
Salary at 100% during the probationary period (2 months).
Training in the 1st month.
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary for employees working night shift from 10PM - 6AM
PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
Annual Health Checkup for Employees Sign Labour Contract before 1st January.
