Supervise the team’s activities to ensure team/ staffs meet Pre-due target
Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time.
Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up.
Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement.
Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)
2. Training & Support (30%):
Calling fewer portfolio ~50 % vs TCs depend on volume. Supporting for TC absent suddenly to ensure team’s daily activities
Participate and contribute to team meetings, training and quality workshops.
3. Others (10%):
Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment
Others task which are assigned by Pre-due Team Leader
2
Your skills & qualifications
1. Qualification:
College, University graduated is preferable. Probably in Economics, Finance or Banking
2. Work Experience:
Experience as Team Leader Collection, Call Center, Customer Service is preferable
3. Knowledge:
SVFC's products and due date
Performance management
Driven target achievement & Target and scheme proposal
Predue workflow & Predue's systems
Retail banking and consumer finance
Efficiency process improvement
Customers' repayment behavior
Vietnameses - English_ Intermediate
4. Skills
Team management skill (Relationship building; )Agility and adaptability; Employee motivation; …)
Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented
Reporting, data analysis
System knowledge
Orented customer mindset
Carefulness, perseverance, motivation and self motivation
Problem solving, conflict management
Pressure management
Coaching, training, mentoring, interview skill
3
Benefits
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Premium personal healthcare insurance for all employees and spouse and/or children
14 – 20 days annual leave, 3 days of sick leave with pay
Woking location: 20 Đường Cộng Hòa, Phường 12, quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam
