As a JIRA & Confluence Administrator, you will be responsible for configuring, maintaining, and optimizing JIRA/Confluence to support our customers' development and business teams. You will work closely with cross-functional teams to ensure the smooth operation of Atlassian products and 3rd-Party Add-ons as well as their integration with other tools. If you have a deep understanding of JIRA/Confluence and agile methodologies, and you're ready to take on a challenging role, we want to hear from you.

Responsibilities

Use your skills to creatively configure and customize JIRA to meet the unique needs of our enterprise customers.
Maintain and administer JIRA projects, workflows, Confluence spaces and user permissions, ensuring a seamless user experience.
Provide expert support and troubleshoot issues related to Atlassian products and add-ons, collaborating with the development team to deliver cutting-edge solutions.
Collaborate with development teams to understand their requirements and implement JIRA solutions
Optimize the performance of JIRA and integrate it with other tools like Confluence and Bitbucket for enhanced collaboration and documentation.
Stay up to date with best practices and industry trends in JIRA administration, agile methodologies, and Confluence, and apply your knowledge to continuously improve.
Create engaging documentation and training materials for JIRA and Confluence users.
Gather feedback from stakeholders and continuously improve JIRA and Confluence.

Requirements

Bachelor's degree in a relevant field or equivalent work experience.
2+ years of experience as a JIRA Administrator.
Strong knowledge of JIRA, including configuration and customization.
Experience in setting up and managing JIRA projects, workflows, and permissions and integrating them with other tools like Confluence and Bitbucket.
Familiarity with agile methodologies and software development processes, as well as ITIL base knowledge
Proficiency in troubleshooting and problem-solving related to Atlassian products and 3rd-party add-ons.
Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced and dynamic environment.
Atlassian Certified Confluence Administrator (ACP-CA), Atlassian Certified JIRA Administrator (ACP-JA) or ACP-100 Jira Administration for Data Center certification are a big plus.

JIRA & CONFLUENCE ADMINISTRATOR

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