• Serving as the first point of contact for IT support
• Installing, configuring, and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation
• Job requires travel to client site from time to time

Technical skill requirement

• Knowledge of IT operating systems, mainly Windows, Mac OS, Linux
• Knowledge of IT hardware and software
• Knowledge of Risk assessment
• Experience in network management and help desk support

Soft skill

• Communication and writing in English are a plus
• Proactive, friendly, careful, willing to learn, support others, and work under pressure.
• Have communication skills. Able to work independently and as a team.
• Handle technically challenging and politically hot customer situations
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and Critical thinking
• Willing to learn new things
• Long-term commitment