TopDev

IT Support L1

FPT Software Innovation

Toà Nhà Báo Sài Gòn Giải Phóng, 49 Cách Mạng Tháng Tám, Phường An Thới, Quận Bình Thuỷ, Thành phố Cần Thơ
Job Description
About Company

Your role & responsibilities

  • Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems, ... via phone, mail, chat channel, ...
  • Analyze issues, redirect unresolved issues to the next level of support.
  • Respond promptly to issues and service requests.
  • Monitor and update customer status and information for management.
  • Guide customers through the problem-solving process.
  • Communicate with customers and users, ready to help when customers need support.

Your skills & qualifications

  • Able to communicate well in English
  • Have knowledge of IT systems.
  • Have experience in IT support/helpdesk.
  • Problem-solving ability, ability to analyze problems and issues.
  • Ability to communicate, explain, and guide users in using the software.
  • Have a good service mindset.
  • Have knowledge and experience of support processes.
  • Good understanding of Microsoft Office (PowerBI is a plus).

Benefits for you

  • Competitive salary, negotiable based on qualifications.
  • 13th-month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
  • Salary review 2 times/year or on excellent performance
  • Annual leave, working conditions follow Vietnam labor laws.
  • Other allowances: lunch allowance, working on-site allowance, etc.
  • Social insurance and FPT Care health insurance provided for employees.
  • Regular and free training programs to help employees enhance their skills.
  • Opportunities to work with major global clients, advanced technologies, and personal development.
  • An open, democratic work environment with various cultural events characteristic of FPT.
  • Working time: Monday - Friday (08:00 - 17:00)

Company

FPT Software Innovation

Industry

IT Consultant, Fintech, Software, Information Technology, Phần Mềm, Outsourcing, Công nghiệp ô tô, Phần cứng, Dịch vụ IT, Insurtech, Triển Khai Phần Mềm, Công nghệ thông tin

Company size

5.000-9.999

Nationality

Vietnam

About us

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General information

Minimum year of experience

Level

Job Type

Contract type

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