SALARY

Negotiable

Receive and support users with problems encountered during the use of hardware and software

Support basic standard user applications

Manage the Company's information technology assets, update the complete list of IT equipment used in the company

Set up and maintain network connections, troubleshoot network-related problems

Manage network devices such as Switches, Routers, Firewalls, etc.

Ensure that computers in the system are installed with anti-malware programs and comply with the use of computer software

Ensure that the system always complies with security policies

Detect and handle security threats, manage security-related incidents

Perform periodic inspection and maintenance of machinery and equipment, ensuring early detection and resolution of problems

Update system patch versions

Manage data backup and recovery

Submit weekly status reports and plans for the following week

Develop IT support processes that align with the company's infrastructure and culture

Perform other tasks as required by the Manager

Provide guidance and training to employees on IT system usage procedures, security and support tools

Graduated in major Information Technology

Fluent in English communication

7 years of experience and above in a similar position

Experience in network services including LAN, WAN, VPN, Database Server

Knowledge of system monitoring and incident management tools

Understanding of system security and security tools

Establishing information security policies

Knowledge of office equipment: Camera, fingerprint timekeeping machine, VOIP, installation and maintenance of computers, printers, etc.

Coordination, teamwork, collaboration with departments in the company

Office skills: proficient in power point, word, excel

Ability to collect information, analyze and provide the right solution.

Research and update information to make recommendations for application to work.

Be proactive in work, self-study, improve and develop yourself