IT HELPDESK SPECIALIST

iTechwx Company Limited

Forth office: Lancaster Luminaire Building, No. 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da Dist, Ha Noi City/ Văn phòng 4: Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội

First Office: 12th Floor, Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., Ho Chi Minh City, Vietnam/ Văn phòng 1: Tầng 12, Tòa nhà Opal, 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Second Office: 6th/M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City/ Văn phòng 2: Tầng 6th/M, Vista Building, 19 Tân Cảng, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Third Office: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City/ Văn Phòng 3: Tầng 1, Tòa S4-01, The Sun Avenue Building, Số 28 Mai Chí Thọ, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Posted 3 days ago

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Your role & responsibilities

Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities.
Install, manage, and troubleshoot software, hardware, call center and network systems.
Allocate and manage accounts for new users and assist with password or login problems.
Ensure the systems and applications are up-to-date and comply with security policies.
Perform additional tasks as departments required.

Your skills & qualifications

2 - 5 years of working experience in IT infrastructures, operations or technical support environment.
Intermediate English level
Good understanding of TCP/IP, UDP, HTTP, SSL/TLS and DNS
Good knowledge of Microsoft Application Support.
Practical experience with Hybrid AD.
Good knowledge of Window operating system including troubleshooting and system hardening.

Benefits for you

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Working location: 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City.
Working time: Mon – Fri, 9:00 AM – 6:00 PM