IT Application Support

• Provide technical support for enterprise applications, including troubleshooting and resolving application issues.
• Monitor application performance and address any issues to minimize disruptions to users.
• Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
• Manage the delivery and packaging of applications using Citrix or other deployment tools.
• Optimize application delivery processes to enhance efficiency and user experience.
• Collaborate with various departments to address application-related issues and improve user experience.
• Document and implement application processes, development, and testing.
• Provide training to end users on application usage and best practices.
• Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
• Assist with the development and implementation of new application solutions as required.

Additional Responsibilities:

• Inform Leadership of recurring Incidents.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor’s Degree or equivalent experience.
• 2+ years’ experience with:
  • Experience in application support, installation, and troubleshooting.
  • Knowledge of Citrix or other application delivery systems.
  • Experience with software updates, application packaging, and managing deployments.
  • Experience with virtualization technologies (such as VMWare) is an advantage
• 1+ years - Intune and Azure (EntraID) experience
• Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
• Able to use Microsoft Office Applications at a high level.
• ITIL4 Foundation Certification desired.
• Experience with ITSM tools such as ServiceNow or Jira.
• Exceptional organisational skills and time management skills. 
• Written and verbal communication skills in English.

PERSONAL SKILLS:

• Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
• Candidate should possess strong organisational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve.
• Strong sense of urgency and strong commitment to quality customer service is required.
• Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. 
• Well-honed analytical skills and logical thinking required for solving practical problems and dealing with a variety of variables in complex situations.
• Solid technical acumen and a fundamental grasp of IT principles are essential for effectively navigating and resolving complex technical challenges.