Field Application Engineer (UAV and Gimbal Payload)

1. Technical Support and Troubleshooting: 

• Provide on-site and remote technical support for Gremsy Gimbals and Payload systems. 
• Diagnose and resolve hardware, firmware, and software issues related to gimbal stabilization, payload integration operation 
• Support testing and troubleshooting of payloads in various field conditions. 

2. System Integration: 

• Assist customers in the integration of gimbals and payloads with UAV platforms, including wiring, communication protocols and control software. 
• Configure and optimize payloads such as cameras, LiDAR, or multispectral sensors for specific applications (e.g., mapping, inspection, surveying). 

3. Pre-sales and Post-sales Support: 

• Work closely with the sales team to provide technical expertise during pre-sales activities, including product demonstrations and consultations. 
• Deliver post-sales training to customers on the operation and maintenance of gimbal and payload system. 

4. Collaboration with R&D: 

• Collect and communicate customer feedback to the product development and R&D teams to improve product features and performance. 
• Test and validate new hardware and firmware updates before deployment to customers. 

5. Documentation and Reporting: 

• Prepare detailed technical documentation, including user manuals, installation guides, and troubleshooting workflows. 
• Maintain accurate records of customer interactions and support cases to ensure high-quality service. 

6. Customer Relationship Management: 

• Build and maintain strong relationships with customers, ensuring satisfaction with product performance and support services.
• Act as a technical consultant to help customers achieve their project objectives using UAV and Gremsy Gimbal Payload systems. 

7. Field Testing and Travel: 

• Conduct on-site field tests to validate payload performance under real-world conditions. 
• Travel to customer sites or field locations to provide hands-on support, training, and troubleshooting.