ETS and Help Desk


Khu biệt thự Saigon Pearl, Số 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Job Description
About Company

Your role & responsibilities

  • Technical support for requests and arising problems related to computer systems, software and hardware.
  • Troubleshooting and responding to the Operations department when there are requests from domestic and foreign customers during the transaction process.
  • Handle problems related to PCs and laptops
  • Use some utility software to optimize computer performance.
  • Back up and restore data, handle errors in the system periodically.
  • Electronic Trading Support:
    o Support of Trading Platforms offered by the firm.
    o Management on System changes, migration, implementation etc.
    o Trading System Users Support on Trades and Tech issues. This would involve communicating and escalating internally or to external vendors.
    o Ensure completeness with sufficiency of documenting all issues & support tickets.
  • Electronic Trading System Setup
    o Liaise with Sales or new customer for their Trading System setup issues/requirements.
    o Investigate & resolve any system setup issues on respective front-end trading system.
    o Update in respective frontend trading platform for any change requests in a timely manner.
    o Ensure completeness with sufficiency of documentation for handling over any outstanding task or information to the next shift, as part of 24/7 support team.
    o Setup of new IDs & Accounts of Trading Platforms offered by the firm. 
  • Other assignments from leadership 

Your skills & qualifications

Good command of English is mandatory

• Graduated from College/University majoring in IT, Electronics and Telecommunications, certificates in hardware and computer network administration

• Experience in Window Server system administration

• At least 1 years of relevant working experience in trading platform or IT support role.

• Able to identify potential problems; exhibit initiative to raise issues, resolve issues and escalate as appropriate.

•Possesses good customer (Internal and External), vendor and IT team relations and communication skills.

• Experience in managing and installing network systems

• Serious, hard-working and responsible working attitude

• Ability to work independently and in groups

Working hours: Shifts.

• Prefer age 22 - 30 years old.

Benefits for you

  • Salary: up to 12 million VND (Negotiable according to ability)
  • Enjoy government-mandated benefits.
  • 13th month salary bonus. Team building.
  • Fair, transparent, friendly, open, dynamic and youthful working environment





Company size


Singapore, Vietnam

About us

General information