Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. 
Resolves or escalates multiple and varied customer issues.
Documents technical work and research. 
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. 
Identifies potential defects and escalates to more senior engineers to resolve. 
Uses automated tools to deliver solutions for a wide range of issues. 
Provides feedback on how to improve automated tools. 
Follows processes provided by the business

Your skills & qualifications

Proficient in English (4 skills, with strong communication abilities when interacting with global clients) 
Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00) 
3 months - 1 year of experience in IT industry
Good communication skills

Benefits for you

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10:00 PM - 6:00 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.