1. Project management:

Actively join digital projects and implement digitalization initiatives in all business aspects to support customer experience improvements delivered with proper technologies and processes, include but not limited to set-up project timeline, understand and analyze business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect of objectives well delivery on-time

Be owner of digital assets including customer mobile application and website; onboarding / offboarding processes; and Customer Communications Dashboard

Support Team Head to identify room for improvement, design online customers journeys including UI/UX, based on products & processes development, for digitalization projects implementation, in strict consideration of online nature matching and proper customer experience

2. Customer Experience:

Continuously review customer journey and interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience
Be owner of improvement journey and performance monitoring for all digital projects, online platforms, digital processes which have been developed and/or owned, in collaboration with stakeholders across the Company
Support Team Head to review all correspondence and/or customer communications to ensure standard Customer Experience level in the total view
Other assigned tasks by Department Head, Division Head
Other assignment including administration tasks required by Division Head, Department Head

1. Qualification: College/ University Graduated

2. Work Experience:

Preferable experience in Digital Transformation/ Digital innovation project management and execution.
03 years working experience in consumer finance, banking or other relevant business sector: fintech, mobile app…
Experience in Project implementation/ business analyst/ product owner is an advantage

3. Knowledge:

Digital product owner
Customer touch-point understanding
Project Coordinator
Lending and Card products
Branding
Digital Assets metrics understanding

4. Skills

Business Requirement Document development
Test script design & UAT
Digital fluency
Adaptability
Time Management
Research Skills
Self-management
Collaboration
Active learning
Agibility
Problem solving