About Datatyk
Datatyk is a leading consulting firm specializing in the delivery of App modernized, Data Analytics and AI solution consulting and deployment services. We empower organizations in digital transformation journey with modernization applications, processing data from raw into actionable insights through scalable data architecture, advanced analytics and AI-driven actions. Join us to help clients navigate their digital transformation journey using cutting-edge technologies like Power BI, Azure, and the Microsoft Power Platform.
Job Overview
The Customer Support Specialist at Datatyk ensures customers receive timely, accurate, and professional support when using Datatyk’s services.
This role focuses on customer communication, issue resolution, and experience improvement, acting as the voice of the customer inside the company.
1. Customer Support & Communication
Customer support representatives are responsible for handling customer inquiries through various channels, including email, chat, and ticketing systems. They provide assistance to customers by addressing questions related to product usage, resolving basic technical issues, and responding to system or data-related concerns. It is essential for representatives to communicate in a clear, friendly, and professional manner, ensuring that customers feel supported and understood throughout their interactions.
2. Issue Tracking & Escalation
All customer requests and issues should be logged, tracked, and regularly updated to ensure transparency and accountability. When complex cases arise, these should be escalated to the Engineering or Product teams for further investigation and resolution. Customer support representatives are responsible for following up with customers until their issues are fully resolved, maintaining a high standard of service throughout the process.
3. Customer Experience Improvement
Collecting customer feedback and identifying common issues are important tasks for improving the overall customer experience. Insights gained from customer interactions should be reported to Product, Quality Control (QC), and Engineering teams. Customer support representatives also contribute to the enhancement of user guides, FAQs, and knowledge base content, making information more accessible and useful for customers.
Client Training: Assist in conducting basic training sessions or onboarding for new users of our implemented solutions.
4. Cross-Team Collaboration
Effective customer support requires close collaboration with QC, Product, Sales, and Engineering teams. By working together, these teams ensure that customers receive consistent and accurate information. Additionally, customer support representatives provide assistance with onboarding and basic product guidance when needed, helping new users become familiar with the company's offerings.
1. Qualifications
2. Skills
3. Nice to Have
1. Career path development
2. Compensation & Benefits
3. Work Environment
