TopDev

Customer Support Engineer (Azure Project)

iTechwx

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Job Description
About Company

Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Microsoft Azure is a cloud computing platform and an online portal that allows you to access and manage cloud services and resources provided by Microsoft. These services and resources include storing your data and transforming it, depending on your requirements.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Azure to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Stick to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

  • Fluent English
  • IT Background is a plus (Open for Fresher)
  • Customer Services Mindset
  • Available for night shifts.

Benefits for you

  • Performance Bonus
  • Social and Health insurance follow Vietnamese Law
  • Young & Dynamic Working Environment
  • International Culture
  • 24/7 Insurance for Night-shift
  • Annual Health Check-up

Company

iTechwx

Industry

Dịch vụ IT

Company size

100-499

Nationality

United States

About us

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General information

Minimum year of experience

Job Type

Contract type

Recruitment Progress

  • Round 1: Communication + English test
  • Round 2: Technical test