Provide advice and guidance to customers via call, e-mail(inbound / outbound)
Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
Achieve the individual and service key performance indicators
Strive to continuously develop and improve the processes and service to always ensure the best customer experience
Bachelor in related Japanese Studies or Business major
Advance or higher Japanese language level (verbal & written)
Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
A natural communicator, adapting your style to each customer
Basis knowledge in Purchasing area
Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
Innovative and solution orientated mind-set
Ability to work under pressure and good team engagement
Flexibility in hours of work/shift pattern
Ideally having already experience in a customer service environment
Company benefits
Why BOSCH?
Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
