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CÔNG TY TNHH TƯ VẤN INNOVATURE

Customer Service - Night Shift

Quận 4, Hồ Chí Minh
Posted 1 week ago and Job expires in 19 hours from now

Year of experience

Job Level

Job Type

Contract type

Responsibilities

  • Respond to client inquiries promptly and professionally via email and chat
  • Verify event details provided by clients, ensuring accuracy and contacting clients for verification when necessary.
  • Research and identify information as clients’ requests and input them into the system.
  • Clean up and maintain the integrity of the system‘s database.
  • Assist clients with additional tasks as assigned, demonstrating flexibility and adaptability.

Requirements

Must have:

  • Great English Written and Communication Skills:
  • Demonstrated proficiency in written and spoken English.
    Clear and effective communication skills to interact with customers and team members.
  • Meticulous Attention to Detail and Accuracy:
  • Strong ability to maintain precision in all tasks.
    Thoroughness in reviewing and resolving customer inquiries.

Customer-Oriented:

  • Proven commitment to providing excellent customer service.
  • Ability to empathize with customers and address their needs effectively.

Nice to have:

  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in using email, chat, and other communication tools.
  • Positive attitude and willingness to learn and adapt to new processes.
  • Previous experience in customer service or a similar role is preferred but not mandatory.

Benefits

  • A competitive monthly salary based on your ability
  • 13th month Tet bonus & bi-annual performance bonus
  • 12 Annual leaves + 2 Sick leaves
  • Annual salary review
  • Attractive employee awards
  • Social insurance and healthcare insurance upon Vietnam Labor Code
  • PTI insurance package, and annual health check
  • An English-speaking environment
  • An open culture that spurs creativity, innovation, and inclusivity
  • A variety of training courses for your career development
  • Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays

3 job opening

Industry

Dịch vụ

Company size

25-99 Employees

Nationality

Vietnam