Job Description

Application Support is responsible for implementing application systems to support the bank's business goals while striving for the highest quality. We aim to provide extensive system support by delivering reliable application solutions. We are seeking an experienced Application Support to join our team and ensure the stability and functionality of our core banking system.

Your role & responsibilities

General Duties:

1) General

Provide technical support for core banking system users, including troubleshooting and problem resolution.
Collaborate with end-users to identify and address application-related issues.
Ensure the availability and reliability of core banking system applications.

2) Application Management

Assist in the deployment and maintenance of core banking system applications.
Monitor application performance, respond to alerts, and implement necessary fixes.
Coordinate with development teams to address application-related bugs and enhancements.

3) Documentation

Document application support processes, incidents, and resolutions.
Maintain comprehensive records of application configurations and changes.

4) Administrative

Follow the policies and procedures of the bank, including adherence to IT security protocols.

5) Policy

Ensure compliance with the bank's IT policies and standards.
Maintain awareness of IT security practices and promote a secure computing environment.

6) Management Responsibilities

Provide regular updates to IT management regarding application support issues and resolutions.
Collaborate with IT teams to enhance the stability and functionality of core banking system applications.

Your skills & qualifications

Previous experience as an Application Support Analyst, preferably in the banking or financial services industry.
Strong knowledge of core banking systems and their application components.
Proficiency in application deployment and maintenance.
Strong problem-solving skills and the ability to diagnose and resolve application-related issues.
Excellent communication skills and the ability to assist end-users effectively.
Detail-oriented with a focus on providing high-quality application support.
Knowledge of IT security best practices.
A proactive and positive attitude, with a willingness to adapt to new technologies and processes.
Ability to learn with an overall course average of good or above for Fresher level.