Planning

• Weekly SNS planning;
• Monthly Re-sales Planning;

Training and Development

• Conduct Workshop/Training for TA and Admission team;
• Observe TA and have the plan to improve weak TA;
• Admission Officer and TA Development;
• Monitor and train the Admission team to make sure they follow ILA policy;

Property management

• Maintain the building in proper conditions: tidy, clean and safe;
• Maintain all facilities and equipment in proper conditions: clean, safe and workable;

Risk management

• Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
• Manage all safety at the centre;

Inventory

• Responsible for appropriate forecast and ordering of materials for centre use;

Course administration

• Monitor all preparation and course delivery process;
• Monitor ILA customer care process;

Class Schedule

• Work closely with the sales and care team to open class and assign students in class; 
• Work close with sales and care team to forecast new classes;

TA management 

• Teaching Assistant recruitment   
  • Forecast TA; 
  • Recruitment process;
  • Induction;
• Scheduling
  • Scheduling for TA;
  • Supporting Tasks;
  • Taking class when requested;
  • Doing cover absent when requested;
  • Smart Scheduling;
• Remuneration
  • TA Salary/Scale;
  • TA Contract;
  • TA Excellent Award;
  • Leave and Termination;
• TA Performance management
  • Observation: conduct, corrective action;
  • Performance Appraisal;
  • Disciplinary Process;

• University graduated
• Experience
  • Prefer 03 years of working experience in foreign company and in service product;
  • Prefer working experience in an educational organization;
• Technical skills
  • Fluent in both English and Vietnamese (Upper - intermediate level);
  • Familiar with Microsoft Office;
• Soft Skills
  • Leadership/ownership;
  • Management skills;
  • Team building and Communication skills;
  • Problem solving skills;
  • Training and coaching skills;
  • Well-organise and detail management;
  • Ability to work independently and as a part of the team;
• Other requirements
  • Be able to work on shifts, travel, and other assignment.