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CÔNG TY TNHH MITEK VIỆT NAM

Better Technology. Better Building

Địa Điểm

Tòa Nhà A5, Lô số A5, Khu E-Office, Đường Sáng Tạo, KCX Tân Thuận, Phường Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh

Quy Mô Công Ty

Hơn 1000 nhân viên

Quốc Tịch Công Ty

United States

United States

Expired

Trách nhiệm công việc

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Install and maintain data center hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing
  • Monitor, troubleshoot, and maintain MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
  • Develop, deploy, and test network disaster recovery plans
  • Provide superb technical system and user support by responding to calls, email, and other requests for technical support
  • Develop and document Best Practices on related technical matters including network diagrams and documentation
  • Increase First Contact Resolution Rate and increase Knowledgebase utilization
  • Develop processes for escalation to Tier 2 and Tier 3 support teams
  • Act as an escalation point for critical incidents or if difficult or controversial calls are received
  • Ensure service levels are achieved in line with customer expectation and published SLA’s
  • Review performance reports and make service improvement recommendations
  • Ability to identify and organize tickets as well as monitor and respond quickly and effectively

Kỹ năng và chuyên môn

SKILLS & ABILITIES

  • Education: Bachelor’s Degree in computer technology or 4+ years equivalent experience.
  • Computer Skills:
    • 4+ years’ experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
    • 4+ years of direct or indirect problem determination and resolution.
    • 2+ years’ experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.
  • Languages: Good English

Địa điểm

Quận 7, Hồ Chí Minh

Cấp bậc

Senior

Số năm kinh nghiệm

4 năm

Loại hình

Kỹ năng

Phúc lợi dành cho bạn

<ul> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">From Monday to Friday</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">International Travel opportunities</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">13th month and productivity bonus</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Free lunch, parking, uniforms</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Yearly company trip</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Healthcare insurance package</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">24/24 Personal Accident insurance</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Free English training programs (Cambridge English Scale) at office</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Continuing development of technical and soft skills through working and formal training</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Trade Union &amp; Staff Social Club - Sport clubs (Yoga, Swimming, Badminton, Football, Gym,...)</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Good working conditions and environment</span></li> </ul>

Expired

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