22 giờ trước

Trách nhiệm công việc

Essential functions:

• Monitoring (CheckMK) and log analysis with classic infrastructure (VMware based) and cloud platforms (AWS, Azure) and network (Fortinet, Cisco)
• Proper triage of all alarms from monitoring and appropriate creation of incident tickets
• Act as 1st line support for all incoming infrastructure incidents
• Constant monitoring of all infrastructure tickets queues to classify and assign severity of all issues
• Basic troubleshooting infrastructure issues, service incidents, performance, and availability issues
• Close cooperation with 3rd party service providers
• Close cooperation with 2nd Line Infra Reliability Engineers, with SOC and Service Desk
• Creation of shift activity reports
• General reporting and RCA documentation
• Other duties assigned by supervisors
• Follow ISMS/ISO 27001, ISO20000, ISO14000 procedure, policies, and company regulations
• Other duties as assigned by IT Manager & Direct Manager

Kỹ năng và chuyên môn

Knowledge, skills and abilities required to fill the job:

• 1+ years’ experience working as a Infrastructure Engineer or NOC Engineer or similar role
• Familiar with alerting and monitoring tools (CheckMK)Familiar with VMware, AWS, Windows, Linux and Network technologiesUnderstanding ITIL framework and service management
• Experience with ticketing platformsAnalytical, problem-solving, and troubleshooting skillsFamiliar with incident reportsStrong communication skills – internal customer focusFluent in English, German is a plus

Work in shift: Mon-Tue (22h - 7h30), Fri (6h30-16g18), Sat, Sun (13h12 - 23h)

Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection"