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PALTech

A place to learn, grow and stretch to the highest level of your ability and potential

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Website

https://pal.net.vn/about/

Location

Floor 8, Kicotrans Building, 20 Sông Thao, Phường 02, Quận Tân Bình, Thành phố Hồ Chí Minh

Company size

25-99 members

Industry

Gia công phần mềm

Tech Stack

Java JavaScript Angular

Nationality

Vietnam

Jobs

TECHNICAL SUPPORT ENGINEER (Windows/ Desktop)

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Expired

  • We are looking for a self-driven Technical Support Engineer to join our team. The candidate will provide technical troubleshooting assistance to a wide range of issues for our internal and external users.
  • Our ideal candidate is a person our users trust. They will rely on you to provide timely and accurate solutions to their technical problems. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the users’ satisfaction. You will be working in an environment with modern technologies (eg. Cloud, DevOps, Kubernetes) for your career advancement. 
  • The candidate also acts as a duty shift position to provide uninterrupted and responsive support to IT operations 24x7.

Job Responsibilities

  1. Provide Level-1 technical support which includes the area of desktops, servers, network, and applications.
  2. Performs general maintenance, backup/restore, and remedial repair on all IT related assets. 
  3. Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively

Job Requirements

  • Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server) 
  • Strong Experience in technical troubleshooting (eg. Logs/ Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/ Categorization)
  • Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
  • Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
  • Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus..
  • Strong interpersonal and communications skills, both oral and written. 
  • Able to work in a dynamic and ever-changing industry. 
  • A self-initiated and pro-active team player who can work with minimal supervision. 
  • Entry level candidate with IT related degree/background is encouraged to apply

Location

Quận Tân Bình, Hồ Chí Minh

Level

All Levels

Year of experience

Không yêu cầu

Job type

In Office

Skills

Linux Technical Support Windows

Benefits for you

Attractive compensation, regular assessments, and salary reviews

13th-month salary, annual bonus, and performance bonus

20 days annual leave

100% salary during the probation period

100% social insurance, premium healthcare insurance, and annual routine check-up

Unlimited access to a selection of food and beverages

Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc

Sports activities: badminton, football, bowling, cycling, etc

In-house acoustic music band

Cinema days with blockbuster movies.

Expired