Expired

Job Responsibilities

• Managing existing on-premises infrastructure and that of future sites to ensure they meet the needs of the business in a timely, cost-effective and secure manner.
• Maintain operational effectiveness of our Vietnam IT services, supporting both labelling pathologists working in-office and remotely as well as operations staff.
• Supporting existing and implementing new initiatives, ensuring they occur in a time and costefficient manner.
• Mentoring and developing a team of IT professionals.
• Working collaboratively with the Australian franklin.ai IT team to ensure systems and processes are effective, consistent, and secure.
• Working with our departments of franklin.ai Vietnam to ensure their IT needs are satisfied.
• Working with the franklin.ai Information Security Manager to ensure all staff within franklin.ai
• Vietnam are trained and capable of upholding our cybersecurity standards.
• Managing our IT suppliers and vendors in accordance with our company procurement policies and support contracts.

Job Requirements

• Excellent communication, written and spoken English language skills.
• Proven working experience as an IT operational team lead or relevant experience within the industry.
• Experience supporting Microsoft 365, Azure and identity management.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Hands-on experience supporting and troubleshooting physical computer networks, laptops, desktops, and peripherals both onsite and remotely.
• Experience in using a service desk management system including prioritisation of tasks and managing multiple workloads
• Self-motivated with the ability to set and lead your agenda and workloads with minimal supervision
• Industry-recognised certifications in relevant disciplines such as Microsoft 365, Azure, System administration and/or cloud engineering

Preferred Qualifications:

Though not essential, a relevant industry qualification such as the examples below is highly desirable within this role.

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: 365 Fundamentals
• Graduate Diploma in IT management

Note: Please send your CV in English