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CODE88 Company Limited

CODE88 - The Pinnacle of Software Engineering

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Website

https://www.code88.asia/

Location

Tầng 6, Menas Mall Saigon Airport, 60A Trường Sơn, Phường 2, Quận Tân Bình, Phường 02, Quận Tân Bình, Thành phố Hồ Chí Minh

Company size

100-499 members

Industry

Phần Mềm

Tech Stack

Java DevOps ReactJS Spring AWS HTML & CSS CI/CD

Nationality

Singapore

Jobs 2

IOC Analyst (IT Support)

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4 days ago

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As an IOC Analyst, you will play a crucial role in the Integrated Operations Center, overseeing the real-time IT operations of our organization. You will monitor various systems and processes, identify and analyze issues, and coordinate responses to ensure operational continuity and efficiency. Your expertise will be pivotal in minimizing downtime and maximizing productivity across departments. This is a shift position that requires flexibility to work at different hours, including nights, weekends, and holidays, to support 24/7 IT operations.

Job Responsibilities

  • Providing first-line support to both internal staff and end users encountering IT service and website-related issues.
  • Carry out regular maintenance and administrative duties for infrastructure systems,including applying IT changes, managing user accounts, and providing ad-hoc support to end users.
  • Monitor real-time monitoring dashboards and alerts to identify and analyze IT operational issues.
  • Handling incidents and coordinating with relevant departments to resolve issues promptly.
  • Track and document all incidents, including cause, response, and resolution, in the incident management system.
  • Communicate effectively with stakeholders across the organization to provide updates on incidents and operational status.
  • Perform delegated releases/deployments/hotfixes, working closely with DevOps and developers to triage any issues during the release process.
  • Participate in post-mortem reviews to identify lessons learned and opportunities for improvement.
  • Collaborate with other teams to implement IT operational improvements based on data analysis and incident trends.
  • All other duties/tasks as assigned.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • At least 1 year experience supporting AWS Cloud
  • At least 2 years of experience handling Linux Server Operating System
  • At least 2 years of experience handling Windows Server Operating System with roles such as Active Directory, DNS/DHCP
  • Intermediate to advanced expertise in Windows client operating systems and Microsoft 365.
  • Basic to intermediate expertise in LAN/WAN, end-user connectivity, and ISP connectivity with delegated network administration tasks.
  • Communicate effectively in English, both orally and in written form.
  • Strong analytical and problem-solving skills, with the ability to process complex information quickly.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Flexibility to work in shifts, covering 24/7 IT operations, including nights, weekends, and holidays.

Nice to have/plus points qualifications:

  • Certification in ITIL, or Cloud practices (eg. AWS) is a plus.
  • Basic knowledge of Dockers/Kubernetes is a plus.
  • Basic knowledge of Release Management processes is a plus

Location

Quận Tân Bình, Hồ Chí Minh

Level

Junior, Middle

Year of experience

2 năm, 5 năm

Job type

Hybrid

Skills

Linux AWS Windows

Recruiment process

  • Round 1

    Technical Interview

  • Round 2

    Culture Fit Interview

Benefits for you

<ul> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Competitive Salary</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">13th Month Salary &amp; Performance Bonus</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Employee of the Year Award</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">In-house &amp; Overseas Training</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Full reimbursement for international Technical Certification</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Global career opportunity</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Vacation Leave: 12 days per year</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Medical Leave: 8 days per year</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">1 extra seniority day for every 3 years of service</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Annual Routine Check-up</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Premium healthcare insurance</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Comprehensive Insurance</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Annual company trip for team building</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Soccer &amp; Badminton Club and Sports activities</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Entertainment activities: Music band, Karaoke &amp; Play-station time</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Celebrations special events: Birthdays, Christmas, New Year/Year-end Party.</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Fruit days twice a month. Unlimited snacks &amp; beverages</span></li> <li style="text-align: justify;"><span style="font-family: Roboto, Helvetica, Verdana, Arial, sans-serif; font-size: 15px;">Unlimited snacks &amp; beverages</span></li> </ul>

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