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SPS Vietnam Company Limited

Swiss Quality - Made in Vietnam

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Website

https://www.spsglobal.com/en/home

Location

Tòa nhà Saigon ICT, Công Viên Phần Mềm Quang Trung, Phường Tân Chánh Hiệp, Quận 12, Thành phố Hồ Chí Minh

Company size

Hơn 1000 members

Industry

Dịch vụ IT

Tech Stack

PHP Java Tester

Nationality

Switzerland

Jobs 1

Global Service Desk

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1 day ago

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The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business.

In this role, your job will split:

  • 50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations.
  • Another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements.

Job Responsibilities

  • Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer.
  • Be accountable for technical aspects in Global Service Desk.
  • Work together with Engineering Teams and ensure smooth handover to L1.
  • Implement process or service changes where required to improve service performance.
  • Remote issues troubleshooting.

Job Requirements

  • At least 5 years of experience in working as IT Administrator
  • Accuracy and attention to detail, with good prioritizing skills
  • Experience with M365 solutions (Azure AD, Intune, Office suite) and Windows 10/11 administration
  • Ability to work unsupervised using own initiative
  • Excellent communication skills, with a customer-oriented approach, languages: good at English communication.

Nice to have

  • Microsoft Endpoint Management certification
  • ITIL certification

Location

Quận 12, Hồ Chí Minh

Level

Senior

Year of experience

5 năm

Job type

Hybrid

Skills

IT Administrator Azure Microsoft 365

Recruiment process

  • Round 1

    Phone interview (Vietnamese).

  • Round 2

    Physical interview with Department Leads.

Benefits for you

Tet Bonus & Performance bonus.<br>Meal allowance, free parking.<br>Accidental and health-care insurance, annual heath check up, flu vaccination.<br>We provide opportunities to learn and grow through different types of training, Talent Development, Succession planning as well as promotions or transfers.<br>Company trip.<br>Happy Hour. Team building. Sport activities: Football, Badminton.<br>Year-end party. Mid-autumn festival. Annual sports tournament.<br>5 working days per week (off Saturday & Sunday).<br>Extra info: In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH