iTechwx Company Limited

Conquer the Everest, Together with iTechwx

Show more

Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Company size

500-999 members

Industry

Tech Stack

Nationality

United States

Jobs 2

Dynamics 365 Support Engineer (open for freshers)

Login to view salary

Expired

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Job Responsibilities

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. 
Resolves or escalates multiple and varied customer issues.
Documents technical work and research. 
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. 
Identifies potential defects and escalates to more senior engineers to resolve. 
Uses automated tools to deliver solutions for a wide range of issues. 
Provides feedback on how to improve automated tools. 
Follows processes provided by the business

Job Requirements

Proficient in English (4 skills, with strong communication abilities when interacting with global clients) 
Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00) 
Freshers are welcome with a good learning ability and working attitude 
Experience/Knowledge in IT industry skills is a must 
Customer service mindset

Location: Quận Bình Thạnh, Hồ Chí Minh

Level: Fresher, Junior, Middle

Year of experience: Không yêu cầu

Job type: In Office

Skills: C# Technical Support English Skills

Recruiment process

Round 1
Communication + English test
Round 2
Technical test

Benefits for you

Performance Bonus Social and Health insurance follow Vietnamese Law Young & Dynamic Working Environment International Culture 24/7 Insurance for Night-shift Annual Health Check-up + Salary at 100% during the probationary period (2 months). + Training in the 1st month. + 90% contribution of the gross salary to social insurance + 12 days of annual leave, 8 days of sick leave + 30% allowance on gross salary for employees working night shift from 10PM - 6AM + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours. + Annual Health Checkup for Employees Sign Labour Contract before 1st January.  + Activities: Birthday party, Employee engagement activities. + Training will be offered + Full working equipment will be provided

Expired

More jobs at iTechwx Company Limited