Expired

Job Responsibilities

• Identify and resolve application issues encountered by users.
• Perform upgrading of application software.
• Responsible to drive all technical and functional issues towards closure
• Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
• Assist in compiling data and material for presentations.
• Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
• Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
• Co-ordinate and involve in SIT, UAT application testing.
• In charge and perform Software Release Management.
• Co-ordinate and work with customer on for software release and application release and testing. 
• Deployment of patches in multiple environments and tracking the same.
• Perform troubleshooting and resolve Portal and application related incident based on SLA. 
• Provide evidence, root cause, finding and resolution in the incident report.
• On 24 x 7 standby and be back in office as and when required. 
• Require in depth support on ITSM based on Jira Platform.
• Support on business application. (Training will be provided on business application) 

Job Requirements

• Degree in Computing/ Computer Science/ Computer Engineering/ Info Systems / EEE or equivalent
• Graduate with good learning attitude and relevant experience can be considered. Candidates with more experiences can be considered for senior roles.
• Familiar to full-stack development and understand concepts of software engineering.
• Knowledge of Agile Development methodology.
• Knowledge of coding languages.
• Programming experience.
• Knowledge of databases.
• Have experience in conducting SIT and UAT.
• Ability to write test plan and test cases.
• Ability to perform software testing.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.
• Good team player with critical thinking, analytical and creative problem-solving skills.
• Detail-oriented.
• Be open to challenges and ability to accept new roles and assignment whenever required.
• Ability to work under extreme pressure.
• Ability to work during office hour and provide standby support after office hour in a 24 x 7 operations environment.