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Operations Support (SME)Đăng nhập để xem mức lương
Hồ Chí Minh
Junior, Middle, Senior Fulltime2 năm, 4 năm
Hạn nộp hồ sơ: 25-03-2026

Location: QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City

Working Time: 5 days/week, rotating shift.

Language Proficiency: Korean (Topik 5 and Topik 6)

 

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economic clients. Every day, from more than 40 countries and across continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy + Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public- sector.

Visit www.concentrix.com to learn more.

 

1
Vai trò & trách nhiệm của bạn
  • Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert)
  • Assists in driving metrics of the team
  • Monitor closure of service levels regularly.
  • Ensure prompt escalations to Team Captain.
  • Supervise team in the absence of the Team Captain.
  • Monitor performance and quality scores of team.
  • Take production calls as well as escalated calls.
2
Kỹ năng & trình độ của bạn
  • Associate or bachelor’s Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Office
  • Flexibility on 24/7 environment
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