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Professional Support Engineer (a)Đăng nhập để xem mức lương
Quận Tân Bình, Hồ Chí Minh Middle FulltimeKhông yêu cầu
DatabaseIT SystemJira
Hạn nộp hồ sơ: 21-02-2026

Do you enjoy translating tech talk into clear, helpful support for users? Ready to build your career in a place that values both technical skill and a customer-first mindset? Looking for a role where learning new technologies is part of the job? If so, this opportunity might be the perfect fit for you.

 

As a Software Support Engineer, you will responsible for high availability and performance of applications for renowned customers.

1
Vai trò & trách nhiệm của bạn
  • Providing 1st level IT support 
  • Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds 
  • Logs incidents and service requests and maintains relevant records:
    • Identifies and classifies incident types and service interruptions
    • Records incidents cataloging them by symptom and resolution
  • Work collaboratively with other IT personnel to resolve user issues
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Escalates complex problems to the L2/L3 of support as required by documented procedures
  • Follow up ticket status and close ticket based on L2/L3 team confirmation
  • Documentation and classification of the required information
  • Coordination and assurance of resolution of all tickets
  • Notification of system users on incidents, errors and operational events
  • Ticket synchronization from and to customer ticket tools 
  • Maintenance of incident statistics
  • Monthly reports
2
Kỹ năng & trình độ của bạn
  • Graduated/Obtained/Possess IT certificate, courses or equivalent
  • Familiar of IT system, application 
  • Basic understanding of web-based applications, databases, and operating systems (Windows/Linux)
  • Ability to quickly learn new systems and applications
  • Strong communication skills in English both verbal and written
  • Pleasure in dealing with clients
  • Customer service orientation by providing customer support over phone, chat, email, etc.
  • Detailed, independently and teamwork, structured and reliable working style as well as logical and analytical thinking.
  • Good time management skill to handle and escalate incidents in a timely manner
  • Previous experience using ServiceNow, JSD, JIRA, or any ticketing system is a plus
3
Quyền lợi

1. Attractive Remuneration Package:

  • Competitive salary, 13th-month salary, and bonuses (variable bonus, loyalty, referral, etc.)
  • 100% salary and full insurance coverage during the probation period
  • Premium healthcare plan and additional insurance
  • 14-18 days of paid leave annually

2. Career Development and Learning Opportunities:

  • Work alongside highly skilled and experienced software engineers
  • Mentoring program, internal training, and knowledge sharing
  • Free English classes with a native teacher
  • Additional learning budget for personal development

3. Work-Life Balance and Team Spirit:

  • Hybrid work model and flexible working hours
  • Friendly and collaborative atmosphere in a well-equipped, professional IT environment
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