1. Manage Pre-Due Team’s (60%):

• Key responsibilities and duties include, but are not limited to duties as set forth as below:
  • Ensure team/ individual staffs reach Pre-due monthly target
  • Ensure daily performance are run as given working plan
  • Ensure team interaction with customers complying with calling scripts, calling processes, and SVFC’s regulations.
  • Consecutively follow team performance to propose and implement actions timely and effectively.
  • Propose achievable target for team/ individual staffs to meet SVFC expectations on monthly basis.
• Review and control valid complaint cases raised by other departments regarding Predue staffs.
• In charge of all Predue reports to make sure everything is on track and suggest respective action plans.
• Build up friendly and enjoyable working environment with willing-to-do spirit.
• Schedule Team meeting periodically to be aware of all internal activities and issues to advise proper solutions on time.
• Assist BRM Department Head to build up strategy for Predue to improve their performance and company bounce rate.

 

2. Training & Support (30%):

• Recruit, train, coach and build up development plan for Predue staffs.
• Review and modify all Predue processes such as hiring process, training material, training plan, working plan, working process, and ensure they are frequently updated.

 

3. Others (10%):

• Perform excellent administrative tasks: team’s equipment management, document management, and maintaining a clean environment for all team.
• Other tasks are assigned by BRM Department Head and/or Operations Division Head

1. Qualification

• University graduated is preferable. Probably in Economics, Finance or Banking

 

2. Work Experience

• At least 3 years of work experience as Supervisor, Team Leader Collection, Call Center, Customer Service is preferable

 

3. Knowledge

• Performance management
• Driven target achievement & Target and scheme proposal
• Retail banking and consumer finance
• Efficiency process improvement
• Customers' repayment behavior
• Vietnameses - English_ Intermediate

 

4. Skills

• Team management skill (Relationship building;) Agility and adaptability; Employee motivation; …)
• Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented
• Reporting, data analysis
• System knowledge
• Oriented customer mindset
• Carefulness, perseverance, motivation and self-motivation
• Problem solving, conflict management.
• Pressure management.
• Coaching, training, mentoring, interview skill