1. Project management

• Support Service Manager in new project implementation
• In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
• Analyze projects errors on daily basis in order to have quick actions to improve project quality
• Gain sufficient project requirements and transfer the knowledge to related people through training
• Support/update project specification/business rules to relevant staffs/operators

 

2. Others

• Support Service Manager on daily tasks
• Backup for Service Manager or other Service Assistants when needed
• Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
• Escalate to higher management for anything that is beyond authority or poses risks to the projects.

 

3. Working hours

• 12: 22:00 (Mon to Fri) or 14:00 - 22:00 (Mon - Sat)

Education:

• University degree
• Good at German.

 

Technical skills and experience:

• At least 1 year of working experience as related position
• Understanding of company business
• Knowledge of IT is a plus
• MS Office (Word, Excel, PowerPoint)

 

Soft-skills:

• Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
• Customer centric mindset
• Negotiation skill
• Problem solving
• Communication and interpersonal skills.
• Planning and analytical skill
• Team working skill

 

Attribute:

• Strong multi-tasking abilities
• Good team player
• Hardworking
• Innovation and creativity