Define, document, and manage the testing processes and procedures to ensure reliability and compliance with standards.
Design and manage test plans, scenarios, scripts, or procedures. Plan test schedules or strategies by project scope or delivery dates.
Manage and conduct all testing processes including UAT, OAT, and SAT.
Ensure that the testing environment is qualified compared to the production environment.
Manage the Release and Deploy process to ensure the quality of the release in a production environment.
Create or maintain databases of known test defects.
Act as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
Support the Service Desk team including SDA as a single point contact of the user to fulfill the requests.
Collect data and provide the performance report for all related ITIL processes weekly.

Bachelor’s degree in the field of computer science or information systems.
At least 04 years of experience in software development and/or systems quality control.
Demonstrated experience developing and executing test cases, scripts, plans, and procedures to support various development methodologies.
Familiarity with the entire software development life cycle and test cycles according to different project management approaches, especially waterfall and agile models.
Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and the predictability and reliability of releases.
Detailed and effective written communication skills for documenting the features tested and bugs found.
Highly organized, detail-oriented, active, extremely responsive, and able to effectively prioritize and execute tasks in a high-pressure environment.
Self-motivated and able to work well independently and with others.
Good written and oral communication skills.