• Review weaknesses in the current collection procedures/ system from which to propose solutions to improve and increase debt recovery efficiency.
• Set reporting standards for collections
• Analyze collection performance, propose points of improvement in strategy and operations
• Improve Retail collection strategies, propose and organize collection strategy pilots. Initiate champion-challenger pilots in Retail collections - propose pilots, align with Collection centers, organize implementation, and review the results
• Review the efficiency of collection systems and processes. Propose improvements to increase automation level, increase productivity, and transparency of collection operations
• Do audits of collection operations, and provide feedback to Head of collection and Head of RR with detected issues in the execution of collection strategies, and suggestions to improve the discipline
• Align collection headcount budgets.
• Participate or lead projects related to debt collection products, collateral seizure, etc.
• Build yourself with strong expertise, motivation, and on-time deliveries.
• Other tasks assigned by Head of Collection Strategy

1. Educational Qualifications

• University degree, preferably in Finance, Banking, Economy, Law, etc

2. Relevant Knowledge/ Expertise

Must have:

• At least 2 years experience in retail banking, 1 of them in retail collections strategy
• Understanding of collection process, policy and tools - both secured and unsecured, early and late collection.

3. Competencies/Skills:

• English skills: Listening, Reading & Writing.
• Microsoft Excel, Word, Power Point.
• Independent working skills
• Analytical, judgmental thinking
• Strong organization and coordination skills, can deliver team tasks on time.
• Good personal skills, Good communication skills