Senior Account ManagerĐăng nhập để xem mức lương
Quận Bình Thạnh, Hồ Chí Minh Chuyên viên cấp cao5 năm
B2B SaaS | CDP | MarTech | Customer Engagement
We are looking for a Senior Account Manager to manage and grow Antsomi’s strategic enterprise customers.
You will be responsible for customer retention, renewals, account growth and revenue expansion, while building strong relationships with senior stakeholders and identifying new business opportunities within existing accounts.
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Vai trò & trách nhiệm của bạn- Manage and grow a portfolio of strategic enterprise accounts.
- Build strong relationships with key decision-makers and C-level stakeholders.
- Develop account plans and strategies for retention and revenue growth.
- Own the renewal process, from planning and negotiation to contract closure.
- Identify and drive upsell and cross-sell opportunities across CDP, Marketing Automation, Loyalty, Ecommerce, Gamification and Professional Services.
- Understand customer business challenges and identify opportunities to create additional value.
- Lead commercial discussions, proposals and negotiations.
- Monitor account health, customer risks and revenue forecasts.
- Conduct regular business reviews and strategic discussions with customers.
- Collaborate with Solution Consulting and Service teams to address customer needs and drive adoption.
- Work with Product and Technology teams to communicate strategic customer feedback.
- Maintain accurate CRM, pipeline and account information.
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Kỹ năng & trình độ của bạn- 5+ years of experience in Account Management, Enterprise Sales, Client Partner, Customer Success or similar B2B roles.
- Proven experience managing enterprise/strategic accounts.
- Strong track record in renewal, retention, upselling and cross-selling.
- Strong commercial, consultative selling and negotiation skills.
- Experience working with senior management and C-level stakeholders.
- Strong business acumen and ability to identify customer growth opportunities.
- Excellent communication, presentation and stakeholder management skills.
- Strong ownership, analytical thinking and problem-solving skills.
- Good English communication skills.
Nice to Have
- Experience in B2B SaaS, MarTech, CDP, CRM, Marketing Automation, Loyalty or Ecommerce.
- Experience with subscription or recurring-revenue business models.
- Experience managing large, complex or multi-product enterprise accounts.
- Understanding of digital transformation, customer data or customer engagement.
- Experience with CRM platforms such as Salesforce or HubSpot.
Key KPIs
- Revenue Retention & Renewal
- Net Revenue Retention (NRR)
- Expansion Revenue
- Upsell & Cross-sell
- Strategic Account Growth
- Qualified Pipeline
- Forecast Accuracy
- Customer / Account Health
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Quyền lợi- Compensation & Bonuses: Competitive salary commensurate with ability; performance-based bonuses awarded annually and upon project completion.
- Allowances & Perks: Lunch and parking allowances. A comfortable workspace featuring a pantry stocked with snacks, tea, and coffee. Laptop provided for work.
- Work Environment: Flexible working arrangements and various company benefits (team building, holiday celebrations, etc.).
- Health: Annual general health check-up program.
Why Join Antsomi?
- Work with enterprise customers across Retail, F&B, FMCG, Education, Ecommerce and other industries
- Work across a growing ecosystem of CDP, Marketing Automation, Loyalty, Ecommerce and Customer Engagement solutions.
- Opportunity to build strategic relationships and directly contribute to customer growth and company revenue.
- Work closely with Business, Solution Consulting, Service, Product and Technology teams in a fast-growing B2B SaaS environment.
