1. Order Management and Customer Coordination

- Handling SEA customer orders such (VN, MY, PH, ID, SG) for key accounts and channel partners, ensuring accuracy, pricing validation, and compliance with agreed delivery terms.

- New Customer application and customer credit limit request.

- Serve as the primary point of contact for order-related inquiries, proactively communicating order status, backorders, and shipment plans.

 

2. Sales Order Processing and Factory Coordination

- Create SO, PO by SAP

- Coordinate with the factory to confirm production schedules and ensure readiness for on-time delivery.

 

3. Import - Export Documentation and Delivery Execution

- Create shipping documents including Delivery Orders (DO), commercial/customs invoices, and packing lists

- Coordinate with customer, Logistics and freight forwarder for customs clearance and export compliance.

- Update Import- Export Tracking report

 

4. Billing and Revenue Assurance

- Prepare and process billing documentation in alignment with the shipment execution timeline.

- Monitor actual revenue achievement against the sales rolling forecast.

- Highlight any deviations to the Sales and Finance teams for timely action.

 

5. Rolling Forecast Support

- Support the Sales team in the preparation, consolidation, and update of the monthly and quarterly sales rolling forecast.

- Track the progress of shipments and deliveries to ensure revenue recognition aligns with forecasted targets.

 

6. Inventory and Shipment Coordination

- Liaise with the warehouse and logistics teams to ensure product availability, picking accuracy, and shipment readiness.

- Monitor inventory levels to prevent delays and coordinate reallocation or replenishment when needed.

 

7. RMA Claim

- Coordinate with Sales and FAE to verify the RMA and process the claim based on case analysis.

 

8. Cross-functional Communication and Issue Resolution.

- Collaborate closely with Sales, Logistics, Warehouse, and Finance departments to resolve order processing issues and ensure timely fulfillment.

- Escalate and follow up on customer complaints, delivery discrepancies, and operational challenges to ensure service recovery and customer satisfaction.

 

9. Reporting

- Monthly reports, revenue and customer open order reports,

- Shipment plans,

- Inventory consumption plan

 

10. Documents Filing system

- Digital Documentation quotations, POs, invoices, and shipping documents stored and tracked in the approved digital system (e.g., SharePoint, ERP, DMS)

 

11. System Implementation & Testing

- Actively participate in system testing for new implementations, including SAP, Order management platforms.

 

12. Ad. Hoc as assign by supervisor

QUALIFICATIONS:

Bachelor’s degree in business, Logistics, Finance, Accounting, or a related field.

 

Job Experience:

- 3–5 years of experience in a similar role

- Knowledge of logistics, including import–export procedures and BOI regulations

- Familiarity with Incoterms® 2020

- Overseas Purchase and Customer support

 

Technical/ Professional skills:

- Proficiency in SAP (SD, MM, PS modules preferred).

 

General skills (language, IT, etc.):

- Intermediate proficiency in 365 Microsoft Office (Word, Power BI, PowerPoint, SharePoint, Power Automate).

- Intermediate Excel formula i.e. sumif, xlookup, Vlookup, slicer

- Advanced English language, proficiency in Chinese is a plus.

- Strong attention to detail and a methodical approach to work.

 

Key Success Measures / KPIs:

- Order Accuracy: ≥ 98% error-free sales order processing

- On-Time Delivery: ≥ 95% of customer deliveries meet confirmed schedule

- Quotation Turnaround: Average response time ≤ 2 business days

- System Utilization: ≥ 90% compliance with ERP/CRM system processes

- Customer Satisfaction: Achieve > 90% satisfaction rate in service feedback

- Process Improvement: Implement at least 2 efficiency or automation initiatives annually