Sales Manager (ETC/Hospital Channel)

1. Team Supervision and Doctor Management

• Manage and coordinate the day-to-day activities of full-time and part-time doctors in the clinic.
• Monitor attendance, schedules, and workload to ensure timely and effective patient care.
• Provide guidance to doctors and escalate complex cases or issues to senior medical leaders if needed.

2. Medical Quality and Compliance

• Monitor the quality of clinical services to ensure compliance with medical protocols, safety standards, and Ministry of Health regulations.
• Conduct regular audits of medical records and consultations; provide feedback for improvement.
• Ensure doctors follow updated medical guidelines and clinic procedures.

3. Interdepartmental Collaboration

• Work closely with the Head of Branch Operations to align medical team performance with clinic goals.
• Collaborate with non-medical teams (e.g., customer service, lab, operations, Marketing) to resolve patient issues or workflow bottlenecks.
• Support administrative teams with medical knowledge when needed for operational or compliance tasks.

4. Support Marketing and Service Promotion

• Coordinate with the Marketing team to validate medical content and provide expert input on promotional materials and campaigns.
• Participate in internal/external health awareness activities, seminars, or online health talks organized by the clinic.
• Provide medical team support for new service launches or seasonal campaigns.

5. Training and Continuous Improvement

• Assist in the onboarding of new doctors and organize regular training on clinical guidelines and service protocols.
• Encourage peer learning and support knowledge-sharing among medical team members.
• Identify recurring clinical or service-related issues and propose improvement actions to the Head of Branch Operations.

6. Financial and Non-Financial Clinic Performance

• Collaborate with the operations team to monitor and support clinic and doctor performance, including revenue growth, patient volumes, service utilization, and cost control.
• Motivate the medical team to contribute to both financial targets and service excellence goals.
• Identify and help implement opportunities to improve operational efficiency and resource use without compromising care quality

• Medical degree (MD) with certification in a clinical specialty.
• Minimum of 54 months of experience as a practicing doctor, with certification from the Department of Health of Ho Chi Minh City.
• Prior experience supervising a medical team or coordinating medical staff is preferred.
• Strong understanding of medical regulations, patient care protocols, and healthcare service delivery.
• Experience in telemedicine/teleconsultation services is a plus.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to mentor and train clinical staff, fostering a positive and collaborative team culture.
• Collaborative mindset with excellent communication and problem-solving abilities.
• Ability to work effectively with both medical and non-medical departments.
• English language skills (basic to intermediate) are a plus.