Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximise customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality
Organise and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operation
Work closely with other department to deliver the best result ( food, service , costing)
Direct and indirect manage staff in all store
Create strict working SOP and rule to let all staff follow
Daily report situation in stores with direct manager and give solutions if there is any issue
Take immediately action if there is any complain , not right attitude from staff or customer
Take well care all store and give support to all staff
Might need to do daily task same as service staff to support or to understand work flow or issue they meet
Helping HR in hiring/ interview staff for store