Level: Junior, Middle
Years of experience: 3 years or more
Contract type: Fulltime
Job description
• Project Name: InfoCMS Project
• Project or Product Field: Fintech
• Project or Product Features: Revenue, Expenses, OpenAPI
• Target Customers: Businesses, Individuals
1
Vai trò & trách nhiệm của bạn- Monitor and ensure the stability and availability of the company’s Fintech applications and services.
- Review dashboards, alerts, and system logs using Grafana, Jenkins, Docker logs, or similar tools.
- Investigate production incidents, perform initial root-cause analysis, and coordinate with Development, DevOps, and relevant teams for resolution.
- Use SQL to verify transactions, reconcile processing statuses, support business requests, and investigate incidents.
- Handle requests from Business, Customer Service, banking partners, and corporate customers, and follow them through to completion.
- Provide technical and operational support for B2B and B2C services, including APIs, payments, collections, transfers, and reconciliation.
- Monitor scheduled jobs, batch processes, transaction flows, tickets, and SLA commitments.
- Maintain operational documents, checklists, troubleshooting guides, SOPs, and knowledge-base articles.
- Support UAT, production deployments, and critical incidents outside regular working hours when required.
2
Kỹ năng & trình độ của bạn- More than 3 years of experience in Application Support, Production Support, IT Operations, or a similar role.
- Experience in Fintech, banking, electronic payments, e-wallets, or financial transaction systems is preferred.
- Hands-on experience with log analysis and monitoring tools such as Grafana, Jenkins, Docker logs, ELK, or Kibana
- Good SQL skills and experience with databases such as MariaDB, MySQL, Oracle, SQL Server, or PostgreSQL.
- Basic knowledge of Linux, Windows Server, HTTP/HTTPS, REST APIs, JSON, and client-server architecture.
- Strong incident analysis, troubleshooting, coordination, and communication skills.
- Ability to communicate effectively with Business, Customer Service, technical teams, corporate customers, and banking partners.
- Responsible, detail-oriented, able to work under production pressure, and committed to following issues through to resolution.
- Able to read and understand technical documentation in English.
- Experience with Jira, Redmine, ServiceNow, ITIL, Incident Management, Problem Management, or Change Management is an advantage.
3
Quyền lợi- Salary negotiable.
- Full insurance benefits as per Labor Law regulations (Social Insurance, Health Insurance, Unemployment Insurance).
- 13th-month salary bonus, annual performance bonus, etc., as per company decision.
- Health check-ups, team building activities, etc., as per company regulations.
- Full benefits for holidays and Tet (Lunar New Year) as per company regulations.
- Birth/wedding/sick leave as per company regulations.
- Opportunity to participate in technical or Korean language training sessions/courses.
- Opportunity to work with Korean experts.
