Daily truck management

• Manage daily truck arrangement from staff following the SOP, ISO standards to ensure:
• Arrange a suitable truck type for pickup and delivery.
• Follow up pickup and delivery schedule to ensure timely and accurate plan.
• Provide trucking cost, AT COST charge to UFS staff timely and correctly.

 

Cost management

• Monitor all the costs sent by suppliers to ensure the correct monthly payment.
• Check, verify all costs, billing statements from suppliers to make sure the accuracy of trucking charge, trucking type, and other arising fee.
• Deal with trucking suppliers for services and quotation.
• Negotiate with suppliers for reduction in trucking cost.
• Negotiate for special cost of trucking for dedicated customers.
• Prepare payment requests for trucking and container transportation.
• Monitor all the payment statements from suppliers before submitting them to the Superiors.
• Suggest managing methods to reduce trucking costs.

 

Customers

• Ensure the highest level of customer service is always offered to both internal and external customers.
• Respond promptly to internal/external customer’s queries.
• Assist in broadening the customer base and ensuring the correction and punctuality of trucking cost.
• Follow up all communication with the customer which is requested by the Division Manager to ensure that the customer is kept aware of all necessary information regarding their shipment.

 

Staff Management

• Conduct regular internal trainings for staff (update new applicable rules/laws, cost, operation changes….)
• Oversee KPI for trucking assigned area.

 

Email

• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
• Others as assigned.

Education and Experience

• Bachelor’s degree in Transportation University, Foreign Trade University or equivalent.
• Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices with a minimum of five (5) years’ experience in the same industry. Experience in working with trucking supplier for cost and procedure.
• Knowledge of KWE’s products and services is preferred.
• Experience in using system for bookings, documentation, shipping document insurance, intranet.
• Experience with all aspects of operation procedures.

 

Required Skills/Abilities:

• Proficient in PC skills and business systems relevant to the position to enable the identification of operational problems.
• English at upper intermediate level with 4 skills.
• Being able to work under high pressure.