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Requirements Gathering: Conduct interviews and workshops with business units to gather and document detailed requirements for system configurations and enhancements.
System Configuration: Perform configurations in Dynamics 365 Business Central, including setting up workflows, and basic customizations, with oversight from senior team members.
Process Analysis: Analyze existing business processes, identify inefficiencies, and propose optimized workflows leveraging Dynamics 365 Business Central capabilities.
Testing and Quality Assurance: Develop and execute test scripts for system updates, integrations, and new functionalities, ensuring thorough validation during UAT.
User Support and Training: Provide first-level support for end-user inquiries, troubleshoot system issues, and deliver training sessions or user documentation to enhance system adoption.
Reporting and Analytics: Create and maintain reports using Power BI, or SQL queries to support business decision-making and data-driven insights.
Collaboration: Partner with senior business analysts, IT teams, and external Microsoft consultants to support system upgrades, data migrations, and integrations with tools like Microsoft 365 or Power Platform.
Documentation and Compliance: Maintain comprehensive documentation of configurations, processes, and requirements, ensuring alignment with organizational standards and Microsoft best practices.

Junior ERP Business Analyst (Microsoft Dynamics 365 BC/NAV)

Trách nhiệm công việc