IT Specialist and Data Analysis

Objective of role:

• Support interactive installation and management of system and network.
• IT infrastructure management, Support for the user system, Maintain and troubleshoot equipment at the office.
• Deploy specialized software, directly manage, and guide the use of software for employees.
• Building, implementing, and operating the internal NAV ERP system.
• Ability to produce reports and dashboards using Microsoft Power BI, SSRS, and other data tools.

Detailed responsibilities/accountabilities

• Management and development in the needs of company.
• Support to process errors in the software using software, user interface, function integral.
• Work with the provider of software services and watch for land-related errors involving software.
• Maintenance of the computer system, the tech system IT Support:
• Settings, operations, management systems and information at companies like computers, internal network, Internet, phone, cameras, …, and electronic devices that serve as a printer, projector, TV...
• Implement the safety precautions of the company's computer and data network.
• Advising and participating in the procurement, inventory and management of assets, equipment, and machinery as above for the company.
• Follow up with corporate IT to set up server systems, intranet, internet, wifi, … NAV ERP:
• Bug fixes, improvements, and extensions to the existing NAV ERP software.
• Research, grasp new technology, and integrate it into the software.
• Perform other duties as assigned by the direct Manager. Power BI:
• Work closely with business stakeholders to understand and focus on their analytical needs.
• Interpret data, analyze results, and build automated dashboards and reports (mostly in Power BI).

• University degree or equivalent in software, IT hardware, networking, or related qualifications.
• 1+ years of experience in IT help desk services, Candidate priority from multinational companies.
• Experienced in implementing accounting and human resources software.
• Communication and writing fluently in English.
• Proactive, friendly, careful, willing to learn and support others and work in pressure situation.
• Have communication skills. Able to work independently and as a team.
• Knowledge of SQL Databases like MS SQL Server and complex SQL Query Creation
• Knowledge and experience with data reporting tools including Microsoft Power BI, SSRS, etc