IT Operations lead

franklin.ai aims to improve efficiency, affordability and quality in digital pathology using artificial intelligence solutions, and consequently impacting the lives and health outcomes of patients around the world. Leveraging world-leading AI technology, best engineering practices and a wealth of clinical expertise, franklin.ai is building the next generation of technologies that will become the standard clinical practice in pathology.

As an IT Operations lead, you will play an integral role in the development of our class-leading products by ensuring our IT infrastructure, used by our staff and pathologists within Vietnam, is highly effective, efficient, and secure. Supporting our sites and pathologists in Ho Chi Minh and

Hanoi, as well as our remote staff, you will have highly effective communication and problem-solving skills to ensure the IT needs of the business are supported. You will also be working closely with franklin.ai's IT team in Australia to standard IT operations and define our standard operating environments. As such, you will need to be highly proficient in written and spoken English.

This role is an exciting opportunity for someone looking to blend traditional on-premise infrastructure with modern, cloud-based SaaS services, whilst working in a high growth and collaborative environment with a team of motivated and highly skilled engineers and clinicians across Vietnam and Australia. 

• Managing existing on-premises infrastructure and that of future sites to ensure they meet the needs of the business in a timely, cost-effective and secure manner.
• Maintain operational effectiveness of our Vietnam IT services, supporting both labelling pathologists working in-office and remotely as well as operations staff.
• Supporting existing and implementing new initiatives, ensuring they occur in a time and costefficient manner.
• Mentoring and developing a team of IT professionals.
• Working collaboratively with the Australian franklin.ai IT team to ensure systems and processes are effective, consistent, and secure.
• Working with our departments of franklin.ai Vietnam to ensure their IT needs are satisfied.
• Working with the franklin.ai Information Security Manager to ensure all staff within franklin.ai
• Vietnam are trained and capable of upholding our cybersecurity standards.
• Managing our IT suppliers and vendors in accordance with our company procurement policies and support contracts.

• Excellent communication, written and spoken English language skills.
• Proven working experience as an IT operational team lead or relevant experience within the industry.
• Experience supporting Microsoft 365, Azure and identity management.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Hands-on experience supporting and troubleshooting physical computer networks, laptops, desktops, and peripherals both onsite and remotely.
• Experience in using a service desk management system including prioritisation of tasks and managing multiple workloads
• Self-motivated with the ability to set and lead your agenda and workloads with minimal supervision
• Industry-recognised certifications in relevant disciplines such as Microsoft 365, Azure, System administration and/or cloud engineering

Preferred Qualifications:

Though not essential, a relevant industry qualification such as the examples below is highly desirable within this role.

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: 365 Fundamentals
• Graduate Diploma in IT management

Note: Please send your CV in English