POSITION SUMMARY

The Network Engineer III is responsible for installation, maintenance and problem resolution related to local, wide area and data center networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, Identity Services Engine, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping. The Network Engineer III position will also provide input into global network architectural planning and execution strategies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Install and maintain data center hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing
Monitor, troubleshoot, and maintain MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
Develop, deploy, and test network disaster recovery plans
Provide superb technical system and user support by responding to calls, email, and other requests for technical support
Develop and document Best Practices on related technical matters including network diagrams and documentation
Increase First Contact Resolution Rate and increase Knowledgebase utilization
Develop processes for escalation to Tier 2 and Tier 3 support teams
Act as an escalation point for critical incidents or if difficult or controversial calls are received
Ensure service levels are achieved in line with customer expectation and published SLA’s
Review performance reports and make service improvement recommendations
Ability to identify and organize tickets as well as monitor and respond quickly and effectively

SKILLS & ABILITIES

Education: Bachelor’s Degree in computer technology or 5+ years equivalent experience.

Computer Skills:
- 5+ years’ experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
- 5+ years of direct or indirect problem determination and resolution.
- 3+ years’ experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.

Other Requirements:

Candidate must be proficient in spoken and written English.
Must be selfmotivated, team oriented and possess strong communication and interpersonal skills.
Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve.
Strong sense of urgency and strong commitment to quality customer service is required.
Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers.
Familiarity with and/or ITIL concepts or certification preferred.
Must be able to attend meetings during United States normal business hours.