• Provide first-line technical support to employees via phone, email, or in-person, addressing hardware, software, and network issues.
• Diagnose and troubleshoot computer systems, printers, peripherals, and software applications.
• Escalate complex issues to senior IT staff or relevant teams while tracking progress to resolution.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Create and manage user accounts, permissions, and passwords in accordance with company policies.
• Document all support requests, resolutions, and processes in the ticketing system.
• Assist in maintaining IT inventory and ensuring equipment is operational.
• Educate users on basic IT processes and best practices to enhance system usage.
• Ensure compliance with company IT policies and security protocols.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1-2 years of experience in IT help desk or technical support roles (fresh graduates with strong internships may be considered).
• Knowledge and ability to resolve issues with Windows, macOS, Linux operating systems, and common office software.
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Familiarity with ticketing systems is a plus.
• Strong communication and interpersonal skills to assist non-technical users effectively.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Certifications such as CompTIA A+, CCNA, or Microsoft Certified Professional are an advantage.

Working Conditions

• Full-time position with standard office hours; occasional after-hours or weekend work may be required for urgent support.
• On-site role with potential for hybrid work depending on company policy.