Serving international customers is really interesting but also challenging. Let's join our team if you:

Possess with a real travel passion – you’ve got to love travel and be passionate about customer service;
Have a flair for communicating with a wide variety of clients;
Have the confidence, determination and drive to succeed. You should also love learning – the travel industry is always changing and you’ll need to be able to stay on top of trends and emerging destinations;
Have experience or knowledge of the travel industry (preferred but optional).

Process potential clients’ inquiries (Leads) assigned from Admin;
Actively reach out to new customers & extend clients list from various sources outside of the company;
Establish trust-based relationships with clients to deliver services;
Collect client database and fulfill the Customer Relationship Management system;Provide consultancies and solutions compatible with clients’ needs;
Issue Quotation & Invoice compatible with consultancies; and make service orders;
Provide support and resolve issues arising between customers and stakeholders involved with Orders;
Provide instructions for payment & Inform any service fee/ policy updates to the clients;
Follow up and remind clients with email and/or social media platforms;
Make Weekly Profit Report;
Make Monthly Customer Reports (quantity of leads & inquiries);
Other duties requested by the Sales Manager.

KEY REQUIREMENTS

Bachelor's degree in Business English, Foreign Trade, Linguistics, Economics, or any related fields
Excellent oral and written English communication skills, including negotiation and presentation skills
Proficiency in Microsoft Office and other travel-related software
Detailed-oriented, strong organizational and time management skills

KEY KNOWLEDGE AND SKILLS

At least 2 years of experience
Experience in the travel industry and working with foreigners are big pluses
Document preparation and management skills
Ability to work independently and take initiative
Experience resolving customer satisfaction issues
Dynamic, creative, experience working under pressure with multiple tasks
Excellent follow-up in the process, follow-through, and willingness to support and help others
Persuasive, active listening, good communication, and building business relationships

At BINCG, we don’t simply offer jobs. We offer careers, with real development and growth prospects. You’ll also join a family of brilliant colleagues; we love working hard but play even harder. Take a look at some of the many benefits we offer our people:

Competitive base salary with earnings through our commission and bonus schemes;
Dynamic and international working environment. The opportunity to travel the world, thanks to our incredible worldwide service providers at a staff discount;
A Personal Development Plan and continued training and development. Tell us your career goals and we’ll work together to help you achieve them;
Are tenacious and determined – as a key member of the sales team, you’ll have an individual target to work towards as well-being pivotal to the overall team target;
Other benefit: to be overview during the interview.

Work at the office: 507B Huynh Tan Phat Street, Tan Thuan Dong Ward, District 7, Ho Chi Minh City

Working Hours: 8 AM - 5 PM (Mon - Fri) - 8 AM - 12 PM (Sat)