Giám Sát Tư Vấn Tuyển Sinh - Relationship Supervisor

• Plan and work with SSM for weekly, monthly, quarterly and yearly activities to drive sales
• Monitor daily sales performance;
• Monitor conversion rate (visitors – placement tests- sales) daily;
• Follow up bookings daily;
• Monitor telesales activities at centre
• Monitor sales and care team in their customer care tasks to make sure the services are professional;
• Conduct Workshop/Training for team member
• Arrange staff working schedule
• Complete reports: weekly, monthly or as required
• Verify weekly monthly new sales report
• Verify Non-standard Working Hours Report
• Review Unearned Revenue Reports and take immediate action on any outstanding payments.

Skill Requirements

• Good leadership and management skills;
• Good analysis & problem solving skill;
• Be able to well manage and organize the job;
• Be careful and details;
• Training, delegation & coaching skill;
• Basic knowledge in finance;

Required Experience

• Experience in working in administration and customer services. Sales experience is preferable;
• Experience in supervision or leadership position;

Preferred Experience

• Good communication skills both in English and Vietnamese
• Required Education and qualifications
• University degree, major in English;